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Every unit is made to order and most are coloured by hand. Here is exactly what can be returned, what cannot, and how a refund is paid.
Last updated 25 August 2026
In short. Unworn, unaltered units in their original packaging can be returned within 14 days of delivery. Units that have been worn, cut, plucked, bleached or coloured to your own brief are final sale for hygiene reasons. Anything faulty, damaged or sent in error is our cost to put right.
We accept a return within 14 days of the date your order is delivered, provided the unit is:
Hair is inspected on arrival. A unit that reaches us worn or altered cannot be refunded and will be returned to you at your cost.
For hygiene, and because the work cannot be undone, the following are final sale:
Our hand-coloured collection units — Jardin Exotique and 24 Karat — are made to order and coloured by hand for each customer. They are covered by the 14-day return above only where the unit is a standard listed colourway and reaches you unworn and unaltered. A colourway mixed to your own reference is bespoke, and is final sale.
Because units are built to order, you may cancel and be refunded in full within 24 hours of placing your order, before the cap is built and colouring begins. After that point materials have been committed and hand-work has started, so a cancellation is treated as a return under section 1.
If a unit arrives faulty, damaged in transit, or is not what you ordered, tell us within 48 hours of delivery with photographs. We will repair, replace or refund it, and we pay the return shipping. This does not apply to normal variation in hand-coloured hair — see section 8.
Once the unit reaches us and passes inspection, we approve the refund within 3 working days and pay it to the original payment method. Allow up to 10 working days for it to appear, depending on your bank or card issuer. We do not refund to a different card, account or person.
Where an order was paid in one currency and settled in another, the refund is issued for the amount we received. Exchange-rate movement between payment and refund is outside our control.
Our units are made from virgin human hair and coloured by hand. Small variation in tone, undertone and wave between one unit and the next is a feature of hand-work, not a fault, and screens do not render colour identically. We photograph every unit as it actually is. If you are matching to something specific, message us first and we will tell you honestly whether we can hit it.
Nothing in this policy limits any right you have under the consumer law that applies where you live, including rights in respect of goods that are faulty or not as described.
Crown & Bloom Exotic Hair
Email crownandbloomexotichair@gmail.com
Phone and WhatsApp +44 7497 697172
Full addresses on the Contact page.