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The agreement between you and Crown & Bloom when you order — what we make, what it costs, when it arrives, and who pays the duty.
Last updated 25 August 2026
These terms apply when you buy from crownandbloomexotichair.com. Placing an order means you accept them. Please read them before you order, and keep a copy.
Crown & Bloom Exotic Hair · Brassas R Place, 69 Admiralty Way, Lekki Phase 1, Lagos, Nigeria · crownandbloomexotichair@gmail.com · +44 7497 697172
We sell lace wigs, closures, frontals and bundles in virgin human hair. Every unit is made to order. Our collection units are coloured and constructed by hand, one at a time. They are not mass-produced and they are not identical to one another.
Because the hair is real and the colour is applied by hand, small variation in tone, undertone, wave pattern and density is normal and is not a fault. Screens and phone cameras also render colour differently. Product photographs show the actual unit or its colourway as accurately as we can capture it. If you need to match something exactly, contact us before ordering.
Our Blank Canvas line is supplied uncut, uncoloured and uncustomised, and is intended to be finished by a stylist.
Your order is an offer to buy. A confirmation email acknowledges we have received it; the contract is formed when we accept the order and begin work. We may decline an order — for example if we cannot source the hair, if the price or description was wrong, or if we cannot verify the payment or the delivery address.
Prices are set in Nigerian Naira (NGN). Where the site shows a price in another currency it is a live conversion for guidance, and the amount charged is settled in Naira. Your bank or card issuer sets the exchange rate they apply and may add their own foreign-transaction fee, which we do not receive and cannot refund.
Prices may change, but a change never affects an order we have already accepted. If a price is obviously wrong we will contact you before proceeding rather than simply cancelling.
Payment is taken in full at checkout, through our payment providers. We do not see or store your card details. Work does not begin until payment has cleared.
Processing is the time we take to build your unit before it is handed to the courier. It is quoted in working days and starts from cleared payment.
Collection units take longer because the cap is built first and then coloured and customised by hand — two jobs, not one. If anything is going to run past the quoted window we will tell you rather than let the date pass in silence.
We ship worldwide from Lagos, Nigeria, tracked. Delivery time is added to processing time above. Courier transit times are estimates and are not guaranteed; delays in customs are outside our control.
Risk in the goods passes to you on delivery. Please check your parcel on arrival and tell us within 48 hours if anything is damaged, missing or wrong.
Orders are shipped delivered duty unpaid. The price you pay us covers the goods and the shipping. Any import duty, tariff, VAT, sales tax or customs handling fee charged by your own country is payable by you, directly to the courier or the authority, on delivery.
For orders into the United States we currently expect this to be in the region of 13–15% of the order value. This is an estimate based on the tariffs in force, not a quotation, and it can change without notice. Other countries vary widely.
A parcel refused or left unclaimed because of a customs charge is not a return. See the Refund Policy.
Because units are made to order, cancellation is possible within 24 hours of ordering. Unworn, unaltered units can be returned within 14 days of delivery. Units that have been worn, cut, plucked, bleached, or coloured to your own brief are final sale for hygiene reasons. The full terms, including how refunds are paid, are in the Refund Policy, which forms part of these terms.
Hair is a textile and its life depends on how it is treated. Care guidance is on the Info page. We are not responsible for damage caused by heat, colour or chemical services applied after delivery, by a third-party stylist, or by wear inconsistent with our care guidance. If you have a scalp condition or a sensitivity to adhesives, take medical advice before installing a unit.
The Crown & Bloom name, the Jardin Exotique and 24 Karat collection names, our photography, copy and site design belong to us. You may not copy, reproduce or use them commercially without our written permission. You may share our images on social media with credit.
We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for unforeseeable loss, or for business losses such as lost profit, lost bookings or lost opportunity.
We never exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Your statutory rights as a consumer are not affected by anything in these terms.
We are not liable for delay or failure caused by something beyond our reasonable control — courier or airline disruption, customs action, strikes, power or network failure, extreme weather, or civil emergency. We will tell you promptly and, where the delay is substantial, you may cancel and be refunded for goods not yet made.
Tell us. Email crownandbloomexotichair@gmail.com with your order number and we will acknowledge within one working day and aim to resolve it within ten.
These terms are governed by the laws of the Federal Republic of Nigeria, and disputes will be dealt with by the Nigerian courts. If you are a consumer resident elsewhere, this does not deprive you of the protection of the mandatory consumer law of the country you live in.
We may update these terms. The version that applies to your order is the one published when you placed it. The date at the top of this page shows when it last changed.
Crown & Bloom Exotic Hair · crownandbloomexotichair@gmail.com · +44 7497 697172 · Addresses on the Contact page.